An intuitive mobile app for drivers to access information and sequencing of consignments, site information, bulk tasks, a route view, as well as the capture of electronic Proof of Delivery (POD), while recording and reporting issues as they occur.

A flexible rating tool to ensure accurate billing. Automate customer rating based on predefined rules to ensure consistency and speed while reducing manual interventions.

Tools for handling overlands, shortlands, damages, and other exceptions, with clear workflows for storepersons, drivers, and administrators to manage different scenarios.

Real-time task allocation based on driver availability, location, and load requirements, enabling efficient dispatch and minimising idle time.

Live tracking of vehicle locations correlated with freight on board, enhancing fleet visibility, and improving delivery accuracy.

Customisable alerts and notifications for key stakeholders, from dispatch to the end-customer, to provide real-time updates and improve both the service quality and responsiveness.

Complete lifecycle management of orders from job booking to delivery, allowing users to view, edit, and manage all order details in a single platform.

Hitrak’s route planning algorithm supports interwoven pickup and delivery tasks while considering other constraints such as timeslot deliveries.

Enables live tracking for end customers, giving them visibility into the delivery status, estimated arrival time, position in the queue, as well as real-time vehicle tracking to ensure your customers have the very best experience.

Tracking links and notifications supplied via SMS, email, or in-app messaging to inform customers of order progress, delays, or issues, allowing for proactive customer service.

Digital POD capture with options for photo attachments, signature collection, free text notes and reminders of service promises, that ensure all costs are captured and the validation of service is clear.

Numerous reporting and a real-time for performance insights, allowing users to view metrics like DIFOT, volumes and tonnage, that support data-driven decision-making.

Smart features to optimise vehicle capacity by pairing available freight with suitable assets, reducing empty miles and maximising utilisation.

Automated workflows for routine tasks like dispatching, invoicing, and exception handling, designed to reduce manual input and improve operational efficiency.

Customisable business rules to meet specific customer needs, such as tailored notifications, rating structures, and dispatch criteria.

Handles operations across multiple depots or hubs, with location-specific visibility for inventory, dispatch, and asset allocation.

Integrates with third-party systems like ERPs, WMS, and CRMs, allowing for seamless data flow across platforms and simplifying workflow connectivity.

Track and manage fleet, equipment, and asset maintenance schedules, ensuring assets are in good condition and minimising unplanned downtime.

Stores all documents in one location, including invoices, PODs, maintenance records, and compliance documents, ensuring easy access and audit readiness.

Configurable settings to support compliance with local regulatory requirements, including fatigue management and vehicle inspection schedules.

A platform built to scale with your business, accommodating increasing job volumes, fleet expansion, and complex multi-region operations.

A foundation for future innovations around the deployment of AI solutions that leverage structured datasets.

Access to Hitrak’s dedicated customer support and New Zealand-based expertise, with an emphasis on proactive issue resolution and ongoing collaboration.

Hitrak captures the data required to understand what rode along on the truck, for how long, shared with what else. We are currently scoping a feature to track emissions for each route and order, enabling businesses to meet sustainability goals and provide transparency into their carbon footprint.

Schedules drivers based on availability, skills, and compliance with legal work-hour limits, optimising workforce deployment and maintaining legal standards.

Provides customers with a portal for booking jobs, viewing order status, and accessing historical data, giving them more control and improving user experience.

Allows drivers to capture and upload necessary documents directly in the app, ensuring regulatory compliance without needing physical paperwork.

Open API allows customers to build custom integrations or extract data as needed, enhancing flexibility and compatibility with other systems.

Customisable access levels for different users, ensuring sensitive information is restricted and users have appropriate permissions for their role.